Ins-Manor places the highest priority on customer satisfaction and believes we offer the highest quality products on the market. If you are not happy with your purchase for any reason, please let us know. We’ll do whatever it takes to respond to your concern and remedy the problem!
What is your returns policy?
Ins Manor will accept product returns for credit or exchange up to 90 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition – complete with original documents and packaging.
Which products can be returned?
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed above. We may not be able to accept returns of:
- Special orders
- Non-stock products
- Products that have been built or configured according to your specifications
- Distributor stock
All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting firstname.lastname@example.org.
Can I get a refund for my shipping costs?
We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.