Ordering & Purchasing
What payment methods do you accept?
We accept PayPal/Bank Transfer/Western Union/Money Gram on our website.
Our sales staff can also process other payment types manually, including internet banking. To pay using one of these methods, please contact us to place your order.
Do you offer volume discounts?
Yes, we offer volume discounts direct to the public. For quantity pricing, please contact us.
Is OEM/ODM available?
Yes, OEM/ODM is available. We can produce products according to your requirements and customization. For example, you can add your own company logo，customize your brochure etc.
How can I track my shipment?
Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number, and then track it on the couriers’ website.
What shipping provider do you use?
We Ship By DHL/UPS/FedEx/TNT/By Air/By Sea.
Ins Manor will ship out your package within 7-15 business days after the confirmation of your payment for bulk order, if it is sample order, processing time will be shorter. But some models should consider about the quantities. We pack your products in carton box with foam protection, so we could prevent the products inside from damaging.
The Shipping costs vary depending on the products that you have ordered, the size and the weight of the products and the shipping method you chose. You can gather multiple items to save the shipping cost.
For international shipment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order.
Quality & Warranty
Do you sell quality products?
Ins Manor products are designed and manufactured in China according to rigorous quality standards. We are an established company and our products have been field tested for more than 10 years.
Our manufacturing plant takes quality very seriously and is ISO 9001 approved by Lloyds Register.
What is the warranty period?
We guarantee all of our products for a period of one year from date of shipment, provided that the product does not show signs of abuse and has not been used incorrectly.
What is your returns policy?
Ins Manor will accept product returns for credit or exchange up to 90 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition – complete with original documents and packaging.
Which products can be returned?
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:
- Special orders
- Non-stock products
- Products that have been built or configured according to your specifications
- Distributor stock
All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting us.
Can I get a refund for my shipping costs?
We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.